TERMS & CONDITIONS

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Here at J's Playhouse we like to keep things simple and understandable. Our Terms and Conditions are pretty straightforward. If there's any questions about our terms, never hesitate to ask us at support@jsplayhouse.com. We care about your concerns. 

Age Restrictions:

This site and all of its contents are for consenting adult 18 years or older. This site contains material not suitable for anyone under the age of 18.

Store Credit Returns:

Customers may return orders for whatever reason within two weeks of purchase for a store credit. All items must be unopened and in their original condition.  To initiate a return of this nature email us at support@jsplayhouse.com to receive an RMA# and instructions. The subject line should read "Return" along with your order number. We will respond in 24hrs or less with instructions and a shipping label to print. Once we receive the package back and verify the contents are in unopened, we will issue a store credit minus the cost of shipping the return. 

If the package has been opened, no returns are available. This is for the safety of everyone involved, the sale is final.

For hygienic and safety reasons, there are no returns for bottom underwear even if the tags are still on them.

In the rare event your order is incorrect or arrives damaged, contact us at support@jsplayhouse.com to resolve the issue. We will make sure you are satisfied with what ever the issue is. Expect a response from us in 24hrs or less. Replacements, exchanges, store credits, or refunds are the options you may choose for incorrect or damaged orders.  

Products Without A Warranty:

All items that do not have a warranty are tested to ensure the item works properly. If an item does not have a warranty and the package has been opened, unfortunately the it is not returnable.

Products With A Warranty:

The item is covered by our, in house, Covered To Play (CTP) Warranty, simply follow the instructions on the CTP Warranty slip included in your order.

For items covered by a different manufacturer warranty, contact the manufacturer for issues regarding their warranty. If there are any questions about a manufacturer warranty we can assist you by contacting support@jsplayhouse.com 

Shipping:

All orders over $100.00 will require a signature. All orders are shipped within 24 hours of orders being placed with the exception of Sunday. Since carriers are closed Sunday, any order placed after 8am Saturday are shipped on Monday unless Monday is a federal holiday. Orders are shipped via UPS or USPS. J's Playhouse chooses which carrier depending on cost, speed, availability, and/or applicable laws. Once shipped, shipments within the Continental U.S. typically take 1-5 business days to arrive. Shipments to Hawaii, Alaska, or U.S. Territories may take up to 10 business days. 

There is an option to expedite shipping by purchasing UPS 2-Day Air or USPS Priority Mail:

https://jsplayhouse.com/all-products/ols/categories/rush-shipping

Order Tracking:

If you set up an account on our site, you may view your orders, check the status of order, track, and/or view/copy the tracking number. When you place an order, you will receive a tracking number to the email address provided when the order is shipped. If you did not set up an account, you may still track your order on the carriers' website with the tracking number we provided. 

Order Cancellations:

Orders may be canceled for a full refund if the order has not been shipped. Act fast because, in order to get orders to our customers quickly, orders are shipped within 24hrs or less. If you wish to cancel an order that has not been shipped, contact us at support@jsplayhouse.com. In the subject line, type "Cancel Order" along with your order number. We will cancel and refund your order of it has not been shipped. If the order has been shipped, it will be considered a return and the above instructions regarding returns would apply.