Return Policy

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Here at J's Playhouse, we want to ensure that customers who need to return their purchases with as much ease as is reasonable. Considering the nature of most of our products there are certain limitations to returns. This policy is common with products adult in nature. Our return policy is as follows:

Store Credit Returns:

Customers may return orders for whatever reason within two weeks of purchase for a store credit. All items must be unopened, unused, and in their original condition.  To initiate a return of this nature email us at support@jsplayhouse.com to receive an RMA# and instructions. The subject line should read "Return" along with your order number. We will respond in 24hrs or less with instructions and a shipping label to print. Once we receive the package back and verify the contents are in unopened, we will issue a store credit minus the cost of shipping the return. 

If the package has been opened or used, no returns are available. This is for the safety of everyone involved, the sale is final.

For hygienic and safety reasons, there are no returns for bottom underwear even if the tags are still on them.

There are no returns or exchanges for Clearance items unless they arrive defective.

In the rare event your order is incorrect or arrives damaged, contact us at support@jsplayhouse.com to resolve the issue. We will make sure you are satisfied with what ever the issue is. Expect a response from us in 24hrs or less. Replacements, exchanges, store credits, or refunds are the options you may choose for incorrect or damaged orders.  

Products Without A Warranty:

All items that do not have a warranty are tested to ensure the item works properly. If an item does not have a warranty and the package has been opened, unfortunately the it is not returnable.

Products With A Warranty:

If the item is covered by our, in house, Covered To Play (CTP) Warranty, simply follow the instructions on the packaging or on CTP Warranty slip included in your order.

For items covered by a different manufacturer warranty, contact the manufacturer for issues regarding their warranty. If there are any questions about a manufacturer warranty we can assist you by contacting support@jsplayhouse.com Please include your order number and product you need assistance with.

Order Cancellations:

Orders may be canceled for a full refund if the order has not been shipped. Act fast because, in order to get orders to our customers quickly, orders are shipped within 24hrs or less. If you wish to cancel an order that has not been shipped, contact us at support@jsplayhouse.com. In the subject line, type "Cancel Order" along with your order number. We will cancel and refund your order of it has not been shipped. If the order has been shipped, it will be considered a return and the above instructions regarding returns would apply.